About the Design Office
At the design office, we work to make city services more accessible and inclusive for Chicago residents. It’s our mission to listen, amplify, and design with the community to build better technology experiences for everyone.
What we do
Digital designers with the City of Chicago:
- Provide design resources and expertise on UX projects within city government.
- Champion accessibility across City digital products and services in partnership with the Mayor’s Office for People with Disabilities.
- Improve City resources through projects like redesigning the 311 portal and the Chicago Design System.
- Engage with residents through user-centered research and by making digital content.
Who we are
The Department of Innovation & Technology’s Design Office was established in 2018. We stand on the shoulders of giants like USDS, 18F, NYC’s Gov Lab and Service Design Studio, de Waag in Amsterdam, the Lab at OPM, the United Kingdom’s Digital Services team, and more.
As a new design team, we are lucky to have great examples of how design thinking and innovation work within government. It gives us the opportunity to learn from those who came before and partner with them to break new ground in civic tech.
Past team members and interns
Huge thanks to the original intern, Tait Chamberlain, his trusty second Lukas Hoffman, and third intern Derek Hunter Ramos of 2018 fame.
In 2019, Gregory Kim and Abigail Lammers helped us rock out the rest of v1 of our design system work. Abby should get double credit, since she was part of our partnership with Northwestern EDI Lakeside Design Studio. She then DOUBLED DOWN and came back for an internship, making substantive contributions to our design system and some UX work for a data science project.
The Design Office can be reached by email at design.system @ cityofchicago.org.
Follow us on Twitter @ChiDesignDir